At CrucialPoint, we’re on a mission to help ecommerce brands scale with powerful retention marketing strategies—and we’re looking for a Client Account Manager to drive client success and project excellence. This isn’t just a coordination role—it’s a high-impact, client-facing position where you’ll be the trusted partner ensuring everything runs smoothly and strategically.

What You’ll Do

As our Client Account Manager, you’ll lead client communication and project execution to deliver top-tier retention marketing programs. Your day-to-day will include:

• Acting as the primary liaison between clients and internal teams, managing timelines, scope, and project resources.
• Proactively setting expectations and communicating updates to ensure client satisfaction and successful project delivery.
• Scoping projects clearly and managing scope creep with confidence and transparency.
• Identifying and recommending upsell opportunities that align with client goals and add meaningful value.
• Managing project workflows using ClickUp or similar project management tools to ensure accountability and clarity.
• Offering strategic solutions to client challenges, driving long-term success and stronger relationships.
• Collaborating closely with internal teams—design, copywriting, strategy—to execute projects flawlessly.

What Success Looks Like

• Consistently delivered projects on time, on budget, and aligned with client expectations.
• High client satisfaction and retention through proactive support and strategic communication.
• Increased upsell opportunities identified and executed, driving more value for clients and CrucialPoint.
• A highly organized, transparent workflow that keeps both clients and teams aligned and empowered.

What You Bring

• Proven experience in account management or project management within a digital marketing agency.
• Strong understanding of digital marketing concepts, especially retention marketing (Email, SMS, Push, Loyalty, Lifecycle).
• Exceptional communication and interpersonal skills—you build trust and relationships naturally.
• Strategic thinking with a solutions-first, proactive mindset.
• High level of organization and detail orientation, with the ability to manage multiple clients and projects at once.
• Proficiency in project management tools (preferably ClickUp or similar platforms).
• A collaborative, positive approach that uplifts both clients and internal teams.

Why Join CrucialPoint?

CrucialPoint is a full-service retention marketing agency built for ecommerce brands ready to scale. We focus on Email, SMS, Push, Loyalty, and Lifecycle strategies that grow customer value and drive sustainable success.

We’re a team of marketers, creatives, and strategists who believe in results, ownership, and moving fast. If you’re passionate about client service, project excellence, and making an impact—this is the place for you.

Sound like a fit? Apply now and help shape the future of ecommerce retention marketing.