Are you a natural communicator and strategic problem-solver who thrives in a fast-paced, client-focused environment?

At CrucialPoint, we help ecommerce brands scale through powerful retention marketing strategies—and we’re looking for a Client Account Manager to lead project execution and client satisfaction across our portfolio. This is a high-impact, client-facing role where you’ll serve as the strategic bridge between our clients and internal teams—ensuring every project is delivered smoothly, on time, and with excellence.

What You’ll Do

As our Client Account Manager, you’ll oversee day-to-day project execution and client communication. You’ll be responsible for scoping, planning, and managing deliverables across multiple accounts—all while anticipating challenges, solving problems, and delivering outstanding client experiences.

Your responsibilities will include:

• Acting as the main point of contact for assigned clients, managing relationships and ensuring satisfaction
• Managing timelines, deliverables, and project scope using tools like ClickUp
• Collaborating with internal teams—designers, strategists, implementers—to deliver projects on time
• Setting and maintaining clear scope boundaries while identifying upsell opportunities that add value
• Leading client calls, sharing updates, and gathering feedback to keep everything aligned
• Solving roadblocks quickly with a strategic, client-first approach
• Supporting the creation of strategic briefs and ensuring internal alignment on deliverables
• Documenting and tracking tasks, changes, and next steps to keep everyone informed and on track

What Success Looks Like

• Clear, proactive communication with clients and internal teams
• Projects that are completed on time, on scope, and with measurable client satisfaction
• Strong client relationships and high retention rates
• Strategic recommendations that solve problems and drive growth
• Consistently organized project tracking, reporting, and documentation

What You Bring

• 2–3+ years of experience in account or project management (agency experience preferred)
• Strong organizational and multitasking skills—you thrive managing multiple clients at once
• Excellent communication and relationship-building skills
• A strategic mindset with the ability to see both details and the bigger picture
• Experience using project management tools (ClickUp preferred)
• Familiarity with retention marketing channels—Email, SMS, Push, Lifecycle, Loyalty
• Ability to anticipate issues and proactively solve them before they escalate
• Self-motivation and accountability in a remote-first environment

Why Join CrucialPoint?

CrucialPoint is a full-service retention marketing agency focused on helping ecommerce brands grow through high-impact, data-driven lifecycle strategies. From email and SMS to loyalty and beyond, we specialize in making retention marketing work smarter. We offer a remote, flexible work environment where performance, ownership, and collaboration are highly valued. You’ll be working with top-tier brands, experienced marketers, and a team that truly cares about delivering results.

Sound like you?

Apply now and help us deliver world-class execution and strategy for our clients.